Enercare

Industry First Self-Service Appointment Management Solution 

 

 

 

Client

Enercare is one of North America's largest home and commercial services and energy solutions companies, serving approximately 1.6 million customers annually.


Challenge

  • High call center volume
  • Uneven demand based on seasonal factors
  • Friction points in customer validation process
  • Difficulty upselling based on current customer holdings
  • Need for a centralized customer data system

Solution

  • Custom mobile solution for iOS and Android
  • Book and manage your own service appointments
  • In-app upselling based on user's current service contract

Benefits

  • Self-service model to decrease call center volume
  • Cost-benefit: increase call center capacity without additional hires
  • Fast customer validation through app login
  • Streamlined appointment scheduling and confirmation
  • Centralized customer data
  • Upselling built into app via recommendation engine
  • Increased customer satisfaction and user experience

 

 

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